faq

Trade Your old unit with a brand new
1.Q- How do I trade my old processor?
A. If you have one or more old audio processors we can buy them and give you a brand new Omnia or Vorsis or any other processor from our stock list.
*The old (used) unit must be one of the above brands: Omnia (any model), Orban (any model), Vorsis (any model). Please provide to us all the necessary information like: Manufactory, model, serial #, place and date of purchase, place that the unit is installed and digital photos. Please also describe the condition of the unit (heavy used, not working, full of scratches).

2.Q- What if my old unit is from another manufacturer other than Omnia or Orban or Vorsis?
A. Please send a request and include all details such as, Manufacture, Model place of purchase and place that the unit is installed. Describe also the condition (used, heavy used, not working etc) and please provide digital photos.

Lowest prices guaranteed
3.Q- How can I secure that I will buy in the lowest price?
A. Give as a signed (signature is required) quotation with a lower price than our list price and we will match the same price. You may fax, email or by hand this quote.
*The quotation must be printed with the logo of the company (dealer or big supplier) and must be signed from the person who speaks for the company. Quotation from no serious sources will not be accepted.

**Please calculate carefully the prices:
Think about Exchange rates
Think about the customs clearance charges
All products are improved and are in stock in Europe. This means that all are passes EU customs clearance procedure. Those charges and taxies are already included at the price we list for each product.

International Customers
4.Q- What if I am not from EU and I want to buy? Why I have to pay the EU taxies and customs charges?
A. YOU DON’T. We can send you a unit, directly from the manufacture to your address (US).

Currency Rules
5.Q- What if I am an International buyer what currency do I have to pay?
A. We accept US Dollar, Euro, UK pound.

International Warranty issues
6.Q- What is the warranty issues for all products?
A. All products new and used come with a full warranty of 24 months from the first purchase date.

7.Q- Does the warranty issues come from the manufactures or DTS Broadcast?
A. DTS Broadcast have contracts with all manufactures of the products listed on our web site that included 2 years full warranty. DTS Broadcast is responsible for the warranty handling.

Repair Issues
8.Q- What should I do when the unit from DTS Broadcast fails?
A. The procedure is very fast and easy. You contact DTS Broadcast support via email, phone call or fax. Please send as the details: Model, Serial #, and describe the problem.

9.Q- Where do I send the failed unit?
A. DTS Broadcast support team will send you a return Authoriesation Number RA# and details where theunit must be sent. Keep the RA number on file because you will use it like a case number. This is EN ISO 9001:2000 Requirmennt Standards.